helplines partnership
'developing in the dark'
'Developing in the Dark' is a film photography and darkroom portrait exhibition illuminating stories of support as part of a collaboration between the Helplines Partnership charity and Little Vintage Photography - raising awareness of the vital role helplines play in offering understanding, advice and connection when it's needed most.
jane's story
I’ve struggled with my mental health since a traumatic childhood, still do, but the night I rang the Samaritans, I was at my lowest.
I was living on my own for the first time at 44, after my partner ended our long-term relationship without warning. One night, the daily anxiety and grief I’d been feeling turned into the worst panic attack I’ve ever had. I felt completely ungrounded, as if I were completely alone in a small boat on a dark, stormy ocean.
I didn’t know how I was going to make it through but didn’t feel I could wake a friend. My doctor had given me the Samaritans’ number, but I’d been too nervous to ring them, as I didn’t know where to start. I also wrongly thought I had to be about to take my life. I apologised for rambling, but they reassured me they would speak with me for as long as I needed. They were so kind, and over the course of a couple of hours they really helped me open up about how low, anxious, and overwhelmed I was feeling. They helped me see it was okay to struggle with such massive life changes, and as we spoke, my anxiety reduced.
I’m so grateful. That conversation led to my being more open with friends about how I feel mentally and helped me accept that it was okay to need urgent support.
Listen to jane's story
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Jane's Story - Audio
“I didn’t know how I was going to make it through but didn’t feel I could wake a friend.”
BRETT'S STORY
I’d always been reasonably confident, but in my 40s anxiety arrived. I had a stigma that getting mental health support was a sign of weakness. Many friends were on anxiety/depression medication, and I never wanted to rely on this.
A few years ago, I was under severe pressure at work, and Mum was diagnosed with cancer. I was struggling to sleep, concentrate, eat, and had severe panic attacks. This culminated in me collapsing at home and being hospitalised.
I had to do something, so I contacted MIND. I was finally speaking to someone who understood what I was going through and offered gentle advice. A doctor subsequently prescribed the necessary tablets and signed me off from work for a few weeks.
After the medication kicked in, stepping away from everything enabled me to clear my mind and plan ahead. I undertook a Reiki qualification to try and help my mother. The tablets really helped. I just wished I’d done this sooner.
Essentially, one phone call changed everything.
Recently, I’ve helped my father. Knowing the difference a phone call can make, I contacted BHF (British Heart Foundation) and Age UK to get advice on how to support him best following open-heart surgery.
My experiences have inspired me with a new direction in life. I want to help others going through difficult times. I undertook another Reiki qualification (Level 2) and was recently awarded a diploma in Quantum Healing Therapy. My thesis was about helping my father. I’m about to launch my business, be-inspired, to support others.
listen to brett's story
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Brett's Story - Audio
“One phone call changed everything”
Christopher's Story
My experience of using a bereavement helpline came about when three of my closest friends died in quick succession. The first, coincidentally, was a helpline volunteer and worked with Gemma from Helplines Partnership.
Basically, I did not deal with each of the losses, and now looking back, I kind of went into shutdown as it was just too much to process at once. I put on a brave face and focused on work, pretending I was fine.
One day I cracked, but because I’d put on the brave face throughout, felt I couldn’t turn to friends or family.
Using the helpline worked for me at the time as it was a stranger I was sharing with. It ultimately helped me face the loss of each of my friends and learn how to grieve them separately.
Once I had started to talk about it, the pressure started to ease, and I was able to share how I hadn’t actually been coping properly with it with those around me.
listen to Christopher's story
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Christopher's Story - Audio
“Once I had started to talk about it, the pressure started to ease”
GILL'S STORY
I was diagnosed with ovarian cancer in 2017 after experiencing months of vague symptoms, which I attributed to my menopause. It was actually my cat, Humbug, who eventually prompted me to seek medical help—but that’s another story!
After my radical surgery, I was told that I had ovarian cancer, but that I should consider myself lucky that it had been caught in the early stages and I didn’t need chemo.
I just heard the word ‘cancer’, and it felt as though my whole life had stopped in its tracks.
My lovely Mum had been diagnosed with ovarian cancer four years earlier, and just twelve weeks after my diagnosis, she passed away. I suddenly felt as though I’d been thrown into a huge storm; I was grappling with my own diagnosis, dealing with the loss of my wonderful Mum, and also wondering if I would be able to return to my physically demanding job after such major surgery.
I didn’t feel able to talk to my husband and family about my emotions because I didn’t want to upset or worry them. I felt completely isolated and helpless, and as though I’d completely lost my identity as a competent wife and mother.
I eventually decided to ring the Macmillan helpline, and it was one of the best decisions I’ve ever made. I was able to talk honestly about my fears without the worry of upsetting my family. I was given advice about my return to work, offered some counselling, and also signposted to two helplines for ovarian cancer: Ovacome and Target Ovarian Cancer.
Through these helplines and subsequent support groups, I learned how I could improve my life through diet, exercise, yoga and mindfulness, and it felt as though I regained some control over my life.
When I was diagnosed with skin cancer in 2024, I didn’t hesitate to contact the Macmillan helpline again, because I now know how much practical and emotional support they provide. Deciding to ring them after my first diagnosis was a life-changing moment, and I will be forever grateful.
listen to gill's story
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Gill's Story - Audio
“Deciding to ring after my first diagnosis was a life-changing moment, and I will be forever grateful.”
jOAN's Story
In 1991, I underwent surgery. Three years later I was informed by the Transfusion service that during a transfusion, I had been infected with Hepatitis C. Although I had a kind and supportive GP, there wasn’t much information out there about what it meant to be infected with this virus.
By 2002, the virus had caused enough liver damage for me ‘to qualify’ for an experimental treatment (Hep C is now treated with a much more effective and gentle medication). By 2004 I was accepted on a year of very harsh chemotherapy that itself caused me some permanent damage. I knew there was only a 50/50 chance it would work, but as a single parent with a mortgage to pay, I was desperate to be well. It took a long time before I could begin to feel that the treatment might have worked, as I was monitored for 18 months afterward but never told I was ‘cleared’.
Originally all of this was happening with very little information and no one to talk to about it all. I was left feeling I was the only one going through this.
It was not until I was asked to be part of a legal action at the end of the 1990s that I realised I was not alone, that the government could have and should have done more to protect us. All this time and through so much turmoil, it was really hard to get any clear information, and it later (through the Infected Blood Inquiry) became clear that there had been a cover-up at governmental level.
By 2019, I was part of the official Infected Blood Inquiry as a witness and core participant. The inquiry took seven years and was completed in May 2024. It was an inquiry that uncovered many transgressions and faults by both some medical professionals and government officials.
I tell you all this so you can get an idea and can imagine my huge relief when I finally heard that there was a charity helpline that I could get in touch with. A helpline with trusted INDEPENDENT information run by people who had been personally involved in the Hepatitis C story.
The Hep C Trust has provided a helpline for many since the early 2000s and to me it meant I could talk to someone who knew what I had been through, who knew I wasn't exaggerating when I talked about the symptoms I suffered and the attitude I had met at the hands of a few consultants.
To be heard, to be understood and believed was amazing and such a relief; but the Trust goes beyond that and can provide accurate information which was vital in those early years — from benefits application support to being alongside us all as we went through the seven years of the Infected Blood Inquiry. There was no other organisation that was independent, well informed and sympathetic to our story. All through these many years, a very small charity with no core funding has been there for us, going beyond any nine-to-five attitude to their work.
Over the years their work has expanded to include volunteers and peer groups working in many different ways, but for me it remains a trusted, much-valued point of contact whenever I need to discuss things or find out current thinking on things.
Without it, so many of us would have been truly lost in the misinformation and distress of just searching for answers and support.
Being part of this photographic project is my way of saying thank you for all they have done. Without them, things would have been so much bleaker.
listen to joan's story
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Joan's Story - Audio
“Without (the helpline) things would have been so much bleaker”
SHELAGH's Story
I thought I knew grief, having lost my parents at a relatively young age, but when our Matty lost his battle with his mental health in 2022, I experienced grief on another level. Suicide bereavement is a unique type of grief and requires specialist support.
After the initial shock had worn off, when the funeral was over and everyone went back to their lives, I reached out in desperation to helplines for support. Connections to others who have had a similar experience are vital in those initial days, months, and even years. Those who are bereaved by suicide are at a higher risk of taking their own lives, especially mothers. The pain of losing a child is immense; it is our job to protect them after all.
Alongside processing this traumatic loss, I had to navigate the coronial system, constantly reliving the traumatic circumstances. It was confirmed two years later, following a 13-day inquest, how Matty had been grossly failed by Mental Health Services. This process led me to other specialist helplines and support.
Without the compassionate voices I found at the end of a phone line, I am not sure how I would have navigated the last three years. One service in particular, Somerset Suicide Bereavement Support Service at MIND, not only supported me throughout, but they have also given me a purpose as I now volunteer supporting others and lead the Speak Their Name Quilt Project which brings people together and allows us all to always say their names.
Listen to Shelagh's Story
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Shelagh's Story - Audio
“Without the compassionate voices I found at the end of a phone line, I am not sure how I would have navigated the last three years.”
SARAH's Story
I reached out to The Migraine Trust support services at a point when my chronic migraines with visual aura were becoming increasingly debilitating. I wanted reassurance that I truly understood the treatments available to me and that I hadn’t missed an option that could bring relief. By then, I had exhausted all treatment avenues available to me and the constant cycle of pain left me feeling frustrated, isolated, and worn down by the effort of simply coping.
The information and support I received helped me reach a place of acceptance. I now understand that I was already doing everything within my control to manage my condition. That reassurance really mattered—it eased the sense of failure I carried and allowed me to meet my situation with more compassion toward myself.
Reaching out also opened new doors. I found ways to stay informed and advocate for my health by joining the charity’s involvement panel. I feel part of an active community of changemakers—who strive to make a difference.
Visibility in a space where the daily impact and severity of migraine is often misunderstood or minimised is so important in ensuring those affected are truly seen and heard.
listen to sarah's story
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Sarah's Story - Audio
“The information and support I received helped me reach a place of acceptance...That reassurance really mattered”
DANNI's Story
I am Danni Gunn, and I am alive.
In my teens, I struggled to accept who I was and how to find my place in the world. I became self-destructive and would slip into what I later came to know as depression. At 15, one of my friends took their own life, and it opened a hole in the world that has never closed.
At 21, I had already made several attempts on my own life and lost myself in a deep depression. A chance meeting with a charity worker at a university campus saved my life.
They asked if I knew anything about the suicide crisis happening to young men in the UK, and I let them know how close to the mark they were. I began using a helpline for CALM and started my journey to recovering my mental health.
At 23, I began using my voice for CALM as what they titled a Champion. I was invited to tell my story on several occasions and spoke in front of healthcare professionals, media channels and celebrities. It was comforting to know for the first time I was no longer alone and instead, just the first to start shouting about it.
Now at 37, the path behind me looks so long, but the one ahead is longer still.
I am living the life I want and carving my own path. I am now chasing my dreams and trying to live for the life I almost lost. I live this life for those we have lost, those that were taken too soon, and those that need something to look at and say, ‘I can do that!’
Whilst there is always a small chance, I will continue to fight and win. I have found determination and strength through my struggles and discovered the invaluable truth that I am loved.
We have been through more than these photographs or words can ever describe; there will always be unspoken secrets and truths behind our eyes that saw too much, but we are not alone. There is so much love in this world, and we are rich in experience to ensure that others should never need to suffer.
I am Danni Gunn, and I am alive.
Listen to Danni's story
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Danni's Story - Audio
“I have found determination and strength through my struggles and discovered the invaluable truth that I am loved.”
MARIAN's Story
I caught genital herpes before the internet. I knew nothing about it and was not particularly bothered… Then I was sent an American magazine with a long article that taught me to think that ‘genital herpes was terrible and it would ruin my life; my sex life was now over!’ I wondered if I even wanted to go on.
Luckily, I heard the women who’d set up the Herpes Viruses Association being interviewed on radio. I scribbled down the contact number.
Talking to the helpline volunteer was mind-blowing. I learned the facts about how common it is, how most people don’t notice that they have caught it, and most importantly, she shared the information that she’d been in a sexual relationship for years, not using condoms, and had not infected her partner.
That call restarted my life. From wondering if it was worth living, to realising that ‘A cold sore on the genitals’ did not have to affect me if I didn’t let it.
Actually, the truth is a bit more complicated. I certainly started on the up journey at that point, but I needed a few more calls with other, equally helpful and positive helpline volunteers to really feel okay again. Soon I felt psychologically strong enough to join the helpline team myself. After a few months of the once-a-week volunteering sessions, I realised that actually, I had not been cured of my worries when I started. Because now that I had repeated the positive information to others, my own outlook had improved even more. This life-changing journey has been repeated by others who phone the Herpes Viruses Association, thousands of times a year.
Listen to marian's story
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Marian's Story - Audio
“Talking to the helpline volunteer was mind-blowing. That call restarted my life.”
KHADIJA's Story
II reached out to the RASA 24/7 Helpline during a really difficult time. I had recently moved to a new city and didn’t have any kind of support network yet.
After experiencing sexual abuse, I was dealing with a lot of confusion, anger, depression, and isolation.
One night, it all caught up with me, and I had a panic attack. My thoughts were racing, and I didn’t know how to manage them on my own.
What I needed in that moment was someone to listen without judgment or questioning what had happened to me. The person on the helpline did exactly that. I felt heard and supported, which mattered more than anything at the time.
That interaction reminded me that support exists, even when you feel completely alone. Having access to the helpline helped me get through that night, and it made a real difference in how I felt moving forward.
Listen to Khadija's story
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Khadija's Story - Audio
“What I needed in that moment was someone to listen without judgment or questioning what had happened to me.”
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